Hi there! 

Welcome to Funraisin support for CEO Sleepout - how can we help you today?

 Managing Donations

Links to helpful articles:

Offline Donations - How to add and assign an Offline (manual) Donation

Refunds - How to refund a Donation

Re-assigning Donations - How to re-assign a donation between members and teams

For anything you can't find here you can search the full Funraisin knowledge base or create a Support Ticket from within the Get Support area in your Funraisin admin.

 Participants (Entrants)

Links to helpful articles:

Password Reset Link - How to help a participant re-set their password

Adding or Removing Participant from Team - How to add or remove a participant from a team

Merging Records - if a CEO has more than one account and you'd like to merge them please lodge a Support Ticket from your admin with the name of the CEO and the email address of the accoun that you would like to merge onto.

For anything you can't find here you can search the full Funraisin knowledge base or create a Support Ticket from within the Get Support area in your Funraisin admin.

 Participant Emails and Interactions

 Reports

The Funraisin team are more than happy to create your reports for you - however if you'd like to know how we do it or have a go yourself...

Reports are created and downloaded in the Custom Report module.

How to create a Custom Report - http://support.funraisin.co/article/creating-custom-reports/

To download an existing report - click on the blue download button from within the reporting module browse screen - see below

For anything you can't find here you can search the full Funraisin knowledge base or create a Support Ticket from within the Get Support area in your Funraisin admin.